Legal content manager (Spanish / English)

$55,000 - $64,000 yearly
  • Illinois Legal Aid Online (ILAO)
  • Remote
  • Jun 03, 2022
Full time Legal Technology

Job Description

The Legal Content Manager is responsible for ensuring that the legal information in ILAO’s content management system is legally accurate and up-to-date. They follow legal trends and issues facing lower-income families and communities in Illinois, especially those who are Spanish-speaking. They help devise new ways of increasing access to justice using innovation, and manage all Spanish-language legal content ILAO produces. 

Illinois Legal Aid Online (ILAO) is committed to attracting and retaining a diverse staff. Working with great people with a wide variety of lived experience brings us closer to meeting our vision of a society where all people can get justice. Because our services and products - like the law - are for everyone, we believe in including everyone.  We strongly and enthusiastically encourage people of color, individuals who identify within and beyond the LGBTQIA+ spectrum, women, and people with disabilities to apply.

ILAO is fully remote, with periodic, in-person meetings. We welcome applications from across the U.S.

PRIMARY RESPONSIBILITIES

Produce & publish content  50%

  • Monitor law changes and other legal developments to ensure ILAO content is up-to-date.
  • Recruit, work, and collaborate with subject matter experts in the Legal Content Volunteer Program, ILAO’s statewide network of legal-aid-advocate and private attorney contributors/editors.
  • Ensure that content production milestones for new products are met on time. 
  • Monitor what resources exist outside of ILAO's library and determine how to best incorporate them into ILAO's products.
  • Collaborate with others on the Content Team to come up with new ways of packaging and delivering legal information.
  • Understand the needs of legal aid and pro bono attorneys and ensure ILAO is supporting them with meaningful tools and resources.
  • Create a variety of types of content in addition to text, like flowcharts, infographics, videos, and eLearning modules.
  • Network and build relationships with others in the legal profession, especially in legal aid and access to justice, to collaborate on solutions to major issues.
  • Serve on the Illinois Supreme Court Access to Justice Commission’s Forms Subcommittees to advise on form design and plain language.

Manage translation of legal content into Spanish  35%

  • Acts as the point person for volunteer translators and vendors to provide content to address the needs of Spanish speakers in Illinois. 
  • Ensures that content that is created or updated in English is translated into Spanish quickly and accurately.
  • Monitors translated content and works with ILAO’s Content Director to identify trends and opportunities for improvement.
  • Recruits, acknowledges, and shows appreciation for Spanish-speaking translation volunteers.
  • Prepares promotional materials, training, and outreach materials in Spanish  and collaborates with ILAO's Strategic Partnerships team to ensure legal information is widely shared with Spanish-language partners and users.

Content evaluation and feedback management  15%

  • Establish metrics and standard reports for content performance and evaluation.
  • Collect, aggregate, analyze and share data with ILAO staff and partners as needed.
  • Enforce content quality standards and oversee the content governance process.
  • Develop, execute, and continuously improve content quality assurance and prioritization process.
  • Work with Product Support Manager to collect and respond to content-related user feedback.

Qualifications

Education/Experience

  • Law degree (J.D.) or similar legal experience required
  • Proficiency or fluency in oral and written Spanish required, Mexican Spanish preferred
  • Experience distilling complicated concepts into understandable, actionable resources

Preference given to candidates with

  • Experience collaborating with and supporting volunteers and community members
  • Experience working with translation systems and workflows
  • Experience working in web-based content management systems
  • Strong connections to Illinois and/or understanding of Illinois law
  • Experience with Jira, Slack, GSuite, and/or Salesforce