Director, Records and Information Governance and Operations

  • Genentech
  • Aug 08, 2022
Full time Legal

Job Description

Job ID: 202207-127273

Position Scope and Key Responsibilities:

The Director, Records and Information Governance and Operations sets the vision and leads Genentech’s records and information management program. The Director is a strategist, thought leader, and authority who establishes governance and oversees operations necessary to manage Genentech’s information assets. 

Key responsibilities for this role include governance, operations, and people management.

Specific responsibilities include:

  • Being a thought leader on managing access to, and protection, retention and disposition of information and evolving the Genentech records and information management program
  • Developing and maintaining records and information policies, procedures, and retention schedules, and contributing to the development and maintenance of a global classification
  • Managing routine records and information operations including vendor invoicing and budgets, centralized record imaging and indexing, and centrally stored clinical, legal and regulatory records
  • Overseeing the management of inactive paper and electronic records, including intake and disposition
  • Managing electronic and paper records and information during mergers, acquisitions, or divestitures
  • Developing content for records and information training and communications and overseeing distribution of training and communications
  • Establishing and maintaining standards on long term storage formats of electronic information
  • Representing department on internal committees as needed
  • Championing the Records and Information program to management and local and global stakeholders to heighten their awareness, understand business needs, and garner support for initiatives
  • Setting team objectives and priorities to increase impact of employee contributions
  • Actively investing time to get to know his/her employees, including understanding what motivates them to perform at their best 


Education and Experience:

  • Candidates must have a Bachelor’s degree; graduate degree in information science is preferred
  • 7-10+ years of records and information management experience in a corporate setting
  • 7+ years of leadership experience in records management, preferably within a life sciences business
  • 5+ years of experience people management is required
  • Experience managing physical records, content management, contract services and off-site records management systems, such as FileTrail Records Manager, and creating/managing physical records storage processes
  • Experience supporting knowledge management initiatives

Skills and Knowledge:

  • Demonstrated experience resolving challenging records management issues and proven ability to deliver sound, clear, practical advice in a corporate business setting
  • Exceptional problem solving skills and ability to formulate innovative solutions that demonstrate both strategic and tactical thinking
  • Outstanding ability to organize, prioritize, and execute programs
  • Strong leadership and motivational skills with demonstrated ability to lead and influence effectively in a matrix environment
  • Ability to understand the organizational culture, to build coalitions at all internal and external levels
  • Proven experience in leading organizational change
  • Proven experience in staff management, coaching and career development
  • Excellent judgment and interpersonal skills, consensus and relationship building
  • Outstanding communication skills, both verbal and written
  • Understanding of regulatory, legal, privacy, security, technology, and market trends that impact records and information management
  • Ability to work with IT to understand technology related to records management and to convey records management requirements to IT
  • Project management experience, familiarity with validated systems and testing a plus
  • Experience with data mapping and migration

Certificates, Licenses, Registrations Preferred:

  • Certified Records Manager (CRM) ICRM
  • Certified Information Privacy Professional (CIPP) (IAPP)
  • Electronic Records Management Master (ERMm) (AIIM)
  • Enterprise Content Management Master (ECMm) (AIIM)