Sr. Program Manager, LER Systems

This position can sit in Overland Park, KS; Parsippany, NJ; Allentown, PA or Frisco, TX

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

T-Mobile has consistently been recognized as a Best Place to Work, thanks to our crew of diverse, multitalented self-starters who are ready to go go go… And T-Mobile is recognized as a best place to work for LGBTQ employees by the Human Rights Campaign Corporate Equity Index ten years in a row. A designated Military Friendly Employer by Military Friendly for eleven years running. And with 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward.

Are you looking for a work environment which encourages collaboration and where you are respected, supported, challenged, and can grow and advance your career? If your answer is “yes,” you should join T-Mobile’s All-Star Legal Team!

Support the business group by providing senior-level business support, including CALEA compliance, NSA compliance, and day-to-day management of the department business processes and quality standards to meet regulatory and Company requirements. Manage program level tasks and contribute to Law Enforcement Relations (LER) systems strategies and implementation for a through the application of broad system and business process expertise. Serve as a lead for specific capital and operational projects; this role is ultimately responsible for planning and preparation for any change that impacts the LER systems experience. Interact with Frontline, Engineering, Government Affairs, External, and other collaborator departmental leadership teams and act as a liaison between cross-functional technical and Frontline organizations to secure alignment of system requirements, design strategies, and successful implementations from concept through launch and continuous improvement. The successful candidate will support compliance activity governed by the Network/National Security Agreement and therefore must be a U.S. citizen and maintain a security clearance.

What you’ll do in your role.

• Performs Tier 1 and Tier 2 troubleshooting of highly technical network issues involving telephonic switches, servers and VPNs and assists Network Engineering with testing, maintenance and implementation of network elements for compliance with company CALEA obligations.  
• In partnership with the business and cross-functional partners, provide business and technical subject matter expertise to lead medium to large complexity programs delivering on LER systems strategy across multiple systems.
• Communicate with executive leadership, business partners, and stakeholders on program status and cross-functional issues and escalations impacting the program and/or production systems. This includes managing contracts and vendors as a liaison between management and vendor/partners on contract development, execution and vendor management.
• Create and manage project teams and cross-functional teams supplying reporting on programs to major partners (internal and external). Works with other program managers and management to identify and address cross-project dependences.
• Mentor, provide strategic and tactical direction, exert positive influence, and serve as an issue resource to LER Team Members, including Management.
• Develop and implement process controls ensuring department compliance with corporate and regulatory standards. Bring changes and suggestions from each program and sub-program to help improve and develop standard methodologies. Manages change within the programs and evaluates risks and assesses potential impacts on program delivery.
• Also responsible for other Duties/Projects as assigned by business management as needed.

The experience you’ll bring.

• Bachelors Degree preferred - Information Technology, Telecommunications, Radio Frequency Engineering, Business Process Management or related field.
• 4-7 years - Experience in organizational programs, project management, business process management or related area.
• 2-4 years - Telecommunications experience within Engineering or Lawful Intercept.
• 2-4 years - Program management experience.
• Must be willing and able to obtain Secret level security clearance held by the U.S. Department of Justice.  Such clearance requires U.S. citizenship as well as an enhanced background check involving the candidate’s criminal, financial, social and work history.
• Knowledge of Commission on Accreditation for Law Enforcement Agencies (CALEA) standards

• At least 18 years of age
• Legally authorized to work in the United States

T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination.