Director, Assistant General Counsel - Financial Services Legal Loss Mitigation

  • Capital One
  • Plano, TX, USA
  • Mar 09, 2021
Full time Legal

Job Description

As both a leader and a pioneer in the auto finance industry, Capital One’s Financial Services (FS) division is headquartered in Plano, Texas and specializes in delivering Artificial Intelligence (AI) and tech-enabled auto finance solutions to dealerships and consumers alike. We are looking for an accomplished auto finance attorney to join our team as we dare to dream, disrupt, and deliver solutions for our customers undergoing financial difficulties. As an attorney on our FS Legal Loss Mitigation (LLM) team, you will serve in a key role advising our FS Loss Mitigation operations team across the full spectrum of debt collection activities, including customer communications and contact strategy, repossession of vehicles, auctions, and post-auction collection efforts. We help our business customers ensure that our interactions with customers follow both the letter and spirit of the law, and that we treat customers with compassion and humanity.

By joining Capital One, you will become a member of a leading financial services institution, and collaborate daily with diverse, talented individuals to achieve results that benefit Capital One’s customers, our associates, and our shareholders.

In this role, you will be required to possess and demonstrate responsibility and accountability, strong executive presence, judgment, impeccable written and oral communication skills, strategic influencing capabilities, and the ability to drive consensus across multiple teams. We highly value the ability to take complex ideas/problems and distill them into simple concepts/solutions, which we call integrated problem solving. In short, we are looking for someone who possesses a successful track record of thriving and leading in a fast-paced, entrepreneurial, and dynamic environment. 

More specifically, you will: 

  • Develop a deep understanding of the FS Loss Mitigation business areas and processes and embrace the opportunity to grow from being an attorney for the business to a valued strategic partner on all facets of Capital One’s FS repossession and debt collection strategies and activities;

  • Over time, develop a thorough understanding of the entire FS division’s operations and strategy so that your advice to the FS Loss Mitigation business operations is nuanced and contextualized;

  • Partner with other world-class professionals across Capital One’s Legal Department to identify and solve legal risks while helping to develop, drive, and test products, services, and strategies that ultimately impact FS Loss Mitigation’s bottom line in a socially-responsible and resilient manner;

  • Partner with others to lead and address any internal and external third-party, consumer, and regulatory inquiries, audits, and regulatory exams; and  

  • Perform all of the above responsibilities in a highly-collaborative environment that values your insight, encourages you to take on new responsibilities, promotes a growth mindset, and rewards your innovation and intellectual curiosity. 

Basic Qualifications: 

  • Juris Doctorate from an accredited law school

  • Active member in good standing of at least one state bar  

  • At least 5 years of experience in a law firm, governmental agency, or as in-house counsel, working on consumer finance litigation or regulatory compliance

Preferred Qualifications: 

  • 8+ years of experience in a law firm, governmental agency, or as in-house counsel, working on auto-finance litigation or regulatory compliance 

  • Experience with auto-finance debt collection issues

  • Experience working with and understanding of Artificial Intelligence (AI), technology, data, and process improvement

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.